RETURNS POLICY
Slumbersac will happily assist with a return of any of our products purchased from us within 30 days of the original receipt.
The return must send back to our return contact address at your own cost and risk:
Pleas contact us for our return address:
All returned merchandise must be new (never been used) and in its original packaging with tags still attached. We will not accept dirty, washed, or used products. We do not accept return of personalised item.
When you send your return product back to Slumbersac please ensure to follow the steps below:
- Pleas send us an email to service@slumbersac.com and indicate the product you would like to return
- Once the item/s have been received we will confirm the item/s are in the agreed condition as above, once confirmed we will refund the order. An email will be sent to you to confirm receipt and a payment link if required.
Did you receive an item you did not purchase?
Please contact us to discuss further.
FAULTS
We do not experience many faults, but if you believe you have a faulty product we would ask you to return it to us within a reasonable period of time. We always stand by the quality and safety of the products we supply and the service we offer. We want you to love your product and we hope you receive it in perfect condition but occasionally something goes wrong and a product gets delivered that is faulty or is in a damaged condition. We do not experience many faults, but if you believe you have a faulty product please conact us.
These terms do not affect your statutory rights.
> We have the right to change our policy at any time without notice or warning.
