Returns & Exchanges Policy
We are enthusiastic about the quality of our products. Slumbersac will happily assist with a return or exchange of any of our products purchased from us within 45 days of the original receipt.
All returned merchandise must be new (never been used) and in its original packaging with tags still attached. We will not accept dirty, washed or used products.
If you would like to request a pre-paid return label you can contact us here .
When you send your return or exchange product back to Slumbersac please ensure to follow the steps below:
- In your email, make a note if you want your item returned or if your item is to be exchanged. If you are exchanging an item please indicate what new item you would like including the design, size and tog. If exchanging the item, you may select an alternative product, however, if the replacement item is priced higher than the item exchanged you will be required to pay for the difference. If there is a difference to pay please note if you would prefer to pay by PayPal or Credit Card.
- Once the item/s have been received we will confirm the item/s are in the agreed condition as above, once confirmed we will refund the order. An email will be sent to you to confirm receipt and a payment link if required.
Returns from outside the USA
If you are returning an item from outside the USA please send it to the address we have indicated to you when you contact us.
Unfortunately, we are unable to refund return costs and cannot offer to exchange an unwanted item.
An exception is made if we made a mistake in your order or you received a faulty item, we will be happy to send you a replacement free of charge and you won't have to pay for the return costs.
Did you receive an item you did not purchase?
Please contact us to discuss further.
We do not experience many faults, but if you believe you have a faulty product we would ask you to return it to us within a reasonable period of time. We always stand by the quality and safety of the products we supply and the service we offer. We want you to love your product and we hope you receive it in perfect condition but occasionally something goes wrong and a product gets delivered that is faulty or is in a damaged condition. We do not experience many faults, but if you believe you have a faulty product please conact us.
These terms do not affect your statutory rights.
> We have the right to change our policy at any time without notice or warning.
SHIPPING & HANDLING
Orders placed Mon - Fri before Midday will be dispatched the same day. Orders placed over the weekend will be dispatched the following Monday.
Postage and packing will automatically be added to your order as follows:
US: FREE STANDARD SHIPPING US orders (4- 5 business days delivery time)
US: $4.95 per order Second DAY DELIVERY (2 business days delivery time)
UK: $3.50 STANDARD SHIPPING tracked for UK orders (3-7 days delivery time)
UK: $5.50 per order NEXT DAY COURIER DELIVERY (ordered before midday, signature required, excl. Saturday, not available for Northern Ireland and Scottish Highlands)
Europe: $14.50 per order (Royal Mail Air Insured)
Rest of the World:
Rest of the world: $21.95 per order - (Royal Mail Air Insured)
Please allow 10-12+ days for overseas orders
PLEASE NOTE THAT LOCAL TAX AND DUTIES MAY APPLY