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Delivery and Returns

Returns & Exchanges Policy

Slumbersac will happily assist with a return of any of our products purchased from us within 30 days of the original receipt. 

The return must send back to our retrun contact address at your own cost and risk:Our return address:

Kelly Hipp

1415 Milly Branch Road

Pike Road, AL 36064

US

All returned merchandise must be new (never been used) and in its original packaging with tags still attached. We will not accept dirty, washed or used products. 

When you send your return product back to Slumbersac please ensure to follow the steps below:

  1. Pleas send us an email to [email protected] and indicate the product you would like to return   
  2. Once the item/s have been received we will confirm the item/s are in the agreed condition as above, once confirmed we will refund the order. An email will be sent to you to confirm receipt and a payment link if required.

Did you receive an item you did not purchase?

Please contact us to discuss further. 

Faults

We do not experience many faults, but if you believe you have a faulty product we would ask you to return it to us within a reasonable period of time. We always stand by the quality and safety of the products we supply and the service we offer. We want you to love your product and we hope you receive it in perfect condition but occasionally something goes wrong and a product gets delivered that is faulty or is in a damaged condition. We do not experience many faults, but if you believe you have a faulty product please conact us.

These terms do not affect your statutory rights.

 > We have the right to change our policy at any time without notice or warning. 

 

Delivery Information  

SHIPPING & HANDLING

Orders placed Mon - Fri before Midday will be dispatched the same day. Orders placed over the weekend will be dispatched the following Monday.

Postage and packing will automatically be added to your order as follows:

United States

US: FREE STANDARD SHIPPING US orders (4- 5 business days delivery time)

US: $4.95 per order Second DAY DELIVERY (2 business days delivery time)

 

UK

UK: $3.50 STANDARD SHIPPING tracked for UK orders (3-7 days delivery time)

UK: $5.50 per order NEXT DAY COURIER DELIVERY (ordered before midday, signature required, excl. Saturday, not available for Northern Ireland and Scottish Highlands)

 

Europe

Europe: $14.50 per order (Royal Mail Air Insured) 

Rest of the World:

Rest of the world: $21.95 per order - (Royal Mail Air Insured)

Please allow 10-12+ days for overseas orders

PLEASE NOTE THAT LOCAL TAX AND DUTIES MAY APPLY

 

 

 

Tog and Size Guides

choosing the right sleeping bag

what is tog?

The tog rating or weight of a sleep bag determines its thickness and therefore how warm it keeps your child. The higher the tog rating (weight) the warmer the sleep sack. Please follow our recommendations on the table below to determine which tog is the best one for your child. The decision depends mainly on the nursery temperature.

Our table also suggests what your baby should wear, depending on the temperature and weight of the bag. These are guidelines only - you should always check your baby to make sure they don’t overheat. Remember it is better to be cool than hot and it is quite normal for the baby’s hands and arms to be cool. Feel the nape of your baby’s neck – if it is damp then your baby might be too warm.

Tog Table

B1G1
© 2019 Slumbersac Trading Company Ltd